How to Install and Activate an eSIM

Install your eSIMagine travel plan in one tap on iPhone or Android, then connect to mobile data when you arrive at your destination.

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Install in One Tap

Open this page on the phone where you will use the eSIM. No QR scanning or manual typing is required.

Step 1: Open My eSIMs

Open eSIMagine on the iPhone that will use the mobile data and choose your purchased eSIM.

Step 2: Tap Install on iPhone

Use the secure one-click installation button. There is no QR code to scan and nothing to type.

Step 3: Approve the eSIM

Tap Allow or Continue when iOS asks to add the eSIM. Label the new line Travel.

Step 4: Connect on Arrival

Select Travel for Cellular Data and turn Data Roaming ON for this eSIM after you arrive.

Install Using a QR Code

Use this method when your eSIM QR code is visible on another screen or printed page.

Step 1: Open eSIM Settings

Go to Settings > Cellular (or Mobile Data) > Add eSIM.

Step 2: Scan Your QR Code

Choose Use QR Code and scan the code from your purchase email or My eSIMs.

Open the QR code on another device or a printed page.

Step 3: Configure Your eSIM

Label it Travel. Keep your primary SIM for calls and SMS, and select Travel for mobile data.

Step 4: Connect on Arrival

Turn the Travel line ON, select it for Cellular Data, and enable Data Roaming for that line.

Manual Installation

Use the SM-DP+ address and activation code included with your eSIM when QR installation is unavailable.

Step 1: Open eSIM Settings

Go to Settings > Cellular (or Mobile Data) > Add eSIM.

Step 2: Enter Details Manually

Choose Enter Details Manually and paste the SM-DP+ address and activation code.

Copy and paste the credentials from My eSIMs to avoid typing errors.

Step 3: Configure Your eSIM

Label it Travel. Keep your primary SIM for calls and SMS, and select Travel for mobile data.

Step 4: Connect on Arrival

Turn the Travel line ON, select it for Cellular Data, and enable Data Roaming for that line.

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Install in One Tap

Open this page on the phone where you will use the eSIM. No QR scanning or manual typing is required.

Step 1: Open My eSIMs

Open eSIMagine on the Android phone that will use the mobile data and choose your purchased eSIM.

Step 2: Tap Install on Android

Use the secure one-click installation button. There is no QR code to scan and nothing to type.

Step 3: Approve the Download

Approve the eSIM download when Android asks. Turn the new eSIM ON and label it Travel.

Step 4: Connect on Arrival

Select Travel for Mobile Data and turn Data Roaming ON for this eSIM after you arrive.

Install Using a QR Code

Use this method when your eSIM QR code is visible on another screen or printed page.

Step 1: Open SIM Settings

Go to Settings > Network & Internet (or Connections) > SIMs > Add eSIM.

Step 2: Scan Your QR Code

Choose Scan carrier QR code and scan the code from your purchase email or My eSIMs.

Open the QR code on another device or a printed page.

Step 3: Enable Your eSIM

Approve the download, turn the new eSIM ON, and label it Travel.

Step 4: Connect on Arrival

Select Travel for Mobile Data and turn Data Roaming ON for this eSIM.

Manual Installation

Use the SM-DP+ address and activation code included with your eSIM when QR installation is unavailable.

Step 1: Open SIM Settings

Go to Settings > Network & Internet (or Connections) > SIMs > Add eSIM.

Step 2: Enter the Activation Code

Choose Enter activation code manually and paste the SM-DP+ address and activation code.

Copy and paste the credentials from My eSIMs to avoid typing errors.

Step 3: Enable Your eSIM

Approve the download, turn the new eSIM ON, and label it Travel.

Step 4: Connect on Arrival

Select Travel for Mobile Data and turn Data Roaming ON for this eSIM.

Before You Start

  • Use stable Wi-Fi. Your phone needs internet access to download the eSIM profile.
  • Install it on the correct phone. Use the device that will consume the travel data.
  • Install before travelling. Activation normally occurs when the eSIM first reaches a supported network at your destination.
  • Keep your home SIM if needed. It can remain available for calls and SMS while Travel handles mobile data.
  • Avoid deleting an active eSIM. If it is deleted, try the original QR on the same device or contact support before buying another plan.
When you arrive

Turn the Travel eSIM ON, select it for mobile data, enable Data Roaming for Travel, and disable automatic cellular data switching.

Device Compatibility

eSIMs work on most modern smartphones that support eSIM technology.

Always before purchasing to ensure a smooth installation.

Common Installation Issues & Fixes

Installed, but No Internet

  • Select Travel as your mobile data line
  • Turn Data Roaming ON for the travel eSIM
  • Turn automatic data switching OFF
  • Toggle Airplane Mode, then restart the phone

No Signal or "SOS Only"

  • Confirm you are inside the covered destination
  • Make sure the travel eSIM line is ON
  • Try Automatic network selection first
  • If needed, select a supported network manually

QR Code Not Accepted

  • Use the eSIM settings menu, not the camera app
  • Show the QR code on another bright screen
  • Check that the eSIM is not already installed
  • Try manual installation instead

eSIM Stuck on "Activating"

  • Wait until you reach the covered destination
  • Turn the travel eSIM line ON
  • Enable Data Roaming for that eSIM
  • Restart your device and wait a few minutes

Deleted eSIM or Using a New Phone

  • Reinstall the original eSIM only on the device where it was first installed
  • The eSIM cannot be transferred to a different phone
  • Use Personal Hotspot to share data with another device
  • Contact support if reinstalling fails

Unable to Add the eSIM

  • Confirm the phone supports eSIM
  • Make sure the device is carrier-unlocked
  • Check that the device has space for another eSIM
  • Update the operating system and retry on Wi-Fi

eSIM Installation Quick Answers

Yes, but check the activation policy shown for your package. If it starts on first network connection, install it over stable Wi-Fi before departure, then turn on the travel eSIM and Data Roaming after arrival. If it starts on installation, wait until shortly before you need it.
Yes. Enable Data Roaming for the eSIMagine line after arrival. Keep Data Roaming off for your home SIM and disable cellular data switching to reduce the risk of home-carrier data charges.
You can delete and reinstall the same eSIM as often as needed, but only on the original device. It cannot be transferred to another phone. There is usually no need to delete an active profile. To connect another device, use Personal Hotspot or data sharing. If reinstalling fails, contact support.

Not compatible

This device does not support eSIM according to our compatibility list.