eSIMagine Help Center
How can we help you stay connected today?
- What is an eSIM and how does it work?
- Is my device compatible with eSIMagine?
- Will I get a local phone number?
- When should I install my eSIM?
- How do I activate my package?
- Can I reinstall or transfer my eSIM?
- Can I keep my physical SIM card in my phone?
- Do eSIMagine plans support mobile hotspot (tethering)?
- What happens when I run out of data or my package expires?
- Can I make standard phone calls or send SMS with my travel eSIM?
- What should I do if my internet connection is slow or not working?
- Installation Guides
- Frequently Asked Questions
Installation Guides
Step-by-step setup instructions for iOS and Android devices.
Frequently Asked Questions
General questions about eSIM technology, plans, and compatibility.
Troubleshooting
Fix connection issues, APN settings, and QR code errors.
Account & Payments
Information on top-ups, refunds, and data usage tracking.
Popular Solutions
eSIMagine packages are data-only and do not include a phone number, voice minutes, or cellular SMS. You can make calls and send messages through apps such as WhatsApp, Telegram, FaceTime, Viber, or Skype using your package data.
Check the activation policy shown for your package. If it starts on first network connection, you can install it over stable Wi-Fi before departure, then turn on the travel eSIM and Data Roaming after arrival. If it starts on installation, wait until shortly before you need it.
First, make sure the eSIMagine line is turned on, selected for mobile data, and has Data Roaming enabled. If it still does not connect, restart the device or manually select one of the supported partner networks shown for your package. Contact support if the issue continues.