Privacy Policy

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, and eSIM products.

Information We Collect

We may collect the following types of information:
  • Personal information: Name, email address, billing details, and account information
  • Payment information: Processed securely by third-party payment providers (we do not store full payment details)
  • Device information: Device model, operating system, and eSIM compatibility details
  • Usage data: eSIM usage status, activation dates, and service-related analytics
  • Support communications: Messages sent to our support team

How We Use Your Information

We use your information to:
  • Provide and deliver eSIM services
  • Process payments and manage orders
  • Activate and manage your eSIM plans
  • Provide customer support
  • Improve our website, products, and user experience
  • Send service-related communications and updates

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data based on:
  • Performance of a contract
  • Your consent
  • Legal obligations
  • Legitimate business interests

Data Sharing

We may share your data only with trusted third parties, including:
  • Mobile network operators (to deliver connectivity services)
  • Payment processors
  • Analytics and hosting providers

We never sell your personal data to third parties.

Data Retention

We retain your data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Cookies & Tracking

We use cookies and similar technologies grouped into the categories below. Non-essential cookies are only set after you provide consent through our Privacy controls banner.

Essential

Required for security, authentication, checkout, and core site functionality. These cannot be disabled.

Preferences

Optional cookies that remember your display currency, language choice, and whether to enable live support chat (Intercom).

Analytics

Optional analytics cookies to help us understand how visitors use the site. Analytics scripts load only when you enable this category.

Marketing

Optional cookies for affiliate and referral attribution when you click partner tracking links (up to 30 days), as described in our Affiliate Program Terms.

You can review or change your choices at any time using in the site footer, or through your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

Your Rights

Depending on your location, you may have the right to:
  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to data processing
  • Request data portability

You may exercise these rights by contacting our support team.

International Data Transfers

Your data may be processed in countries outside your region. When this occurs, we ensure appropriate safeguards are in place to protect your information.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect data from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us via our Help Center or contact page.